Frequently Asked Questions
GENERAL
How can I talk with someone at D.F.W. Supply Company, Inc.?
How else can I contact D.F.W. Supply Company, Inc.?
How can I open an account with D.F.W. Supply Company, Inc.?
What currency must I pay in?
Privacy
Another question?
ORDERING
How can I order online from D.F.W. Supply Company, Inc.?
Do I need to use a purchase order to buy items from D.F.W. Supply Company, Inc.?
How can I pay for items ordered from D.F.W. Supply Company, Inc.?
Can I order items on-line?
SHIPPING
How do you ship items?
What do you charge for shipping?
Do you ship items overseas?
SUPPORT
How can I contact the manufacturer of my product?
How can I talk with someone at D.F.W. Supply Company, Inc.?
Phone us: 336-725-4100. There is usually someone in the office, 8:00 to 5:00 EST, Monday through Friday. If there is no answer, leave a voicemail and we will call back.
How else can I contact D.F.W. Supply Company, Inc.?
Mail: 172 Waughtown St., Winston-Salem, NC 27127
Phone: 336-725-4100
Email: mail@dfwinc.com
How can I open an account with D.F.W. Supply Company, Inc.?
Just phone, write or email. We will need your name, organization, address, phone/fax numbers and email address.
What currency must I pay in?
We normally ask for payment in US dollars via check or bank wire transfer.
What is your privacy policy?
We never share information about our customers personal information. We do not share our mailing lists with anyone. To see our full privacy statement and terms and conditions.
Another question?
If you have other questions which are not listed above, please send them to us.
ORDERING
How can I order items from D.F.W. Supply Company, Inc.?
You can order items by phone or email.
Do I need to use a purchase order to buy items from D.F.W. Supply Company, Inc.?
If your organization uses purchase orders we ask that you use one to ensure prompt payment of our invoice.
If you are an individual, or your organization does not use purchase orders, we do not require them.
How can I pay for items ordered from D.F.W. Supply Company, Inc.?
You can pay by check or wire transfer or if you are a reseller, we will send an invoice with your order and you can pay by check, wire transfer or money order.
When sending a payment by check, we ask for payment by check in US dollars payable on a US bank and we reserve the right to hold checks for 5 business days before shipping items.
Can I order items on line?
You can order items from our ebay store, linked to this web site.
How do you ship items?
We normally send items by UPS, If an item is over 150lbs we use common carrier.
For overseas customers, we will price the different shipping options and ask your preference before shipping.
We can ship items by other means (e.g. Express or overnight). We will price such requests individually.
What do you charge for shipping?
For orders to US addresses, we use a chart of shipping charges based on the weight of the order supplied by UPS Online. Please call or e-mail for common carrier rates.
Do you ship items overseas?
We can send items anywhere in the world, subject to satisfactory payment arrangements.
